Contact Us
Contact the Elvunar Team
Our customer support team can assist with product questions, existing orders, shipping, returns, payments, accessory care, and store policies.
Customer Support
Email:
service@elvunar.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days. Messages received outside business hours will be reviewed during our next working period. Requests requiring order or carrier investigations may take additional time to resolve.
Product Questions
Include the product name or a link to its product page and describe the information you need.
If an important detail about materials, dimensions, belt sizing, strap length, included components, lens specifications, or care is not confirmed in the product description, contact us before ordering.
Silk-look and leather-look describe appearance and do not establish genuine silk or leather composition. Sunglass protection ratings should only be relied on where expressly confirmed for the individual item.
Order Support
For inquiries about an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of your request
- Relevant photographs or tracking information, where applicable
Address Corrections and Order Changes
If you need to correct your shipping address or request an order change or cancellation, contact us as soon as possible.
Requests are reviewed according to the order's current status. Changes and cancellations cannot be guaranteed once fulfillment has begun or the parcel has shipped.
Review our Order Changes & Cancellations policy for additional information.
Returns and Refunds
You may request a return within 30 days of delivery, subject to our Returns & Refunds Policy and applicable law.
Contact us with your order number, the item concerned, and the reason for your request before sending anything back. We will provide the appropriate instructions and return address.
The business address below should not be used for returns unless our support team specifically confirms it.
Damaged, Incorrect or Missing Items
Contact us promptly with your order number and a description of the issue. Where applicable, include photographs of the affected item, packaging, and shipping label.
Do not use items with broken lenses, sharp edges, damaged straps, or loose components. Retain the items and packaging while we review your request, provided it is safe to do so.
We will explain the available next steps in accordance with our Returns & Refunds Policy and applicable consumer rights.
Payment Questions
For payment inquiries, provide your order number, if available, and a brief description of the issue.
Do not email full payment card numbers, security codes, account passwords, verification codes, or banking credentials.
Company Information
Company Name:
Kashgar Hongxinda Trading Co., Ltd.
Brand:
Elvunar
Website:
www.elvunar.com
Business Address:
No. 373, 2nd Floor, Section B, Zone B, Commercial Pedestrian Street, Jiashi County, Kashgar Prefecture, Xinjiang, China
Email:
service@elvunar.com